Tag: iOS

The surprising accessibility possibilities of mobile check deposits

Recently, I had a conversation with a blind friend of mine who finds herself in an interesting situation.  She has received paper checks, however because everything is locked down, depositing them has become a real issue.  That got me to wondering how accessible mobile check deposits might be; it seems that just about every bank offers this option, but is it an accessible one?  Thinking it over, a few possible challenges immediately came to mind:

  1. Knowing exactly where to endorse the back of the check and writing “for mobile deposit” or similar which many banks now require.
  2. Aligning the camera so that the front and back images of the check are properly captured.
  3. Knowing one way or the other that the deposit has been accepted.

While I certainly can’t test every banking app out there, I did try a test with Wells Fargo’s app and was extremely impressed.  Wells Fargo has somehow implemented camera guidance, so that VoiceOver helps the user position the camera correctly for the check image to be captured.  Even better, when everything is aligned, the photo is automatically taken and, before final submission, the user gets notified if the photos need to be re-taken because of quality or other factors.  

So, how does it work?  First, the app asked me to capture the front of the check.  I discovered that I needed to hold my phone in portrait mode (left to right) which is something I hadn’t expected.  Since a check is small, I assumed — wrongly it would seem — that the phone could be held in portrait orientation.  As I lifted my camera away from the front of the check, VoiceOver started providing me with guidance information, “move closer” “move right” “move down” and finally, the picture was taken.  The process then repeated itself to capture the image of the back of the check.  Unfortunately, the part that remained inaccessible for me was properly endorsing the back of the check and writing “For mobile deposit only” which the bank requires.  Maybe this could have been accomplished with the help of a service like Be My Eyes or Aira?  

 

I was surprised that the process of mobile check deposits, at least with Wells Fargo, was not as inaccessible as I feared.  Unfortunately, I tried with a few other banking apps and met with very different results.  I also did not test with Android.  In summary though, the process of mobile check deposits can be made mostly accessible as demonstrated by Wells Fargo’s app.  If you try this with your bank and meet with different results, it might be worth sending them a support message and encouraging them to further investigate the possibilities of making their process more accessible.  While the technical details surpass my development abilities, my understanding is that Apple makes various APIs available to developers who want to incorporate camera guidance in their applications.  

Has anyone else tried mobile check deposit recently?  If so, what have your experiences been?

 

How Microsoft’s accessible OneNote helps me to manage a medical crisis

On April 25, our daughter, Gabrielle, was rushed to the hospital by ambulance after having a breathing episode.  Gabrielle (Gabby) has a condition which unfortunately causes her to have many such episodes, however, this time was different as she had a seizure and lost consciousness, twice.  To say that the weeks since have been a nightmare would be a huge understatement.

 

in addition to all the emotional stuff, the sheer volume of incoming information soon became overwhelming.  Multiple doctors conducting multiple tests, prescribing multiple medications, making multiple changes to her diet, proposing multiple theories as to what might be going on with her.  Our focus needed to be on Gabby and on the situation and yet we also needed to do our best to stay on top of the ever-growing pile of information if we were to have any hope of making informed decisions in reference to her care.  How to manage it all?

 

Information was coming in all sorts of formats.  “Call me with any questions,” said many of the doctors while handing me their printed cards.  “Here’s a bunch of articles I’ve printed out for you to read,” said others.  My own frantic research attempts were turning up links and information at a staggering rate.  And of course there were the actual meetings with her medical team that required me to write stuff down very quickly and without much time to prepare.  I have a plethora of scanning and note-taking apps, but I really needed everything centralized in one place.  not only that, but I needed to make sure my wife and I could share information back and forth without giving any thought to the actual logistics of making that happen.

 

I’ve been a huge OneNote fan ever since learning of the Microsoft Accessibility team’s efforts to make it accessible.  I use OneNote primarily for work, but also use it to keep track of various things going on in my personal life.  Still, I’ve always had the luxury of knowing that if OneNote failed me, I could use a backup option and while it might be less convenient, I could certainly make due.  Within hours, I no longer felt like I had that luxury:  I needed a system that would work for more than just me.  I needed a system that would be dependable.  I needed a system that would allow me to use my phone, my computer, or Anything my wife, Jenn might have access to from the hospital.  OneNote met all those requirements, but accessibility of OneNote is relatively new, should I really trust it for something like this?

 

Dealing with all the print.

 

Microsoft makes a product called Office Lens which allows a photo to be taken of a printed page.  The text in that photo can then be recognized using optical character recognition and the results read aloud.  One of the really awesome things about Office Lens, at least on iOS is that I get spoken feedback when positioning the camera.  I can also send the original image, along with the recognized text version to OneNote.  Whenever given something in print, whether a sheet of paper or business card, I tried to immediately capture it using Office Lens.  Being wired on caffeine and Adrenalin, I’m amazed i was able to hold my phone’s camera steady enough to capture anything, but Office Lens talked me through the positioning and for the most part, it worked great.  Certainly I didn’t get 100% accuracy, but I got names and numbers and enough text to get the gist.  Microsoft also makes a version of Office Lens for Windows 10 which I was very excited about until I realized it wouldn’t let me use my flatbed scanner, apparently, like the mobile versions, it’s really designed to use a camera.  I found a work-around by scanning pages using an alternative app and importing the images into Office Lens, but maybe someone out there knows of a better way?  During this past CSUN, Microsoft demonstrated the ability to scan a document using their Surface Pro, I may need to add this thing to my Christmas list if it really works.

 

Quickly writing stuff down.

 

i don’t know how many times I’ve heard the saying “there’s never a pen around when you need one,” but it’s true.  No matter how prepared I think I am to write something down, it almost never fails that someone has information for me when I’m in the most inconvenient place to receive it.  One great aspect of OneNote is that there are numerous ways to quickly take down information.  On iOS, there’s a OneNote widget that allows me quick access from any screen.  I can pull down the notification center, swipe right and my OneNote widget is the first widget on my list.  I simply select the type of note I wish to write, text, photo, or list, and get a blank page for writing.  I have the option of titling my page although if I’m in a hurry, I’ve found it easier to just write whatever it is down and title the page later.  If I’m not in a position to type, or if there’s simply too much information, OneNote gives me the option to attach a voice recording to a note.

 

If I’m at my computer, I have a really great option for taking a quick note:  The OneNote desktop app which is bundled as part of office has a feature called, Quick Note.  From anywhere, I simply press windows+n and I’m placed in the title of a new blank page.  I can write a title or title it later, most important, I’m at a place where I can just start writing.  When I close the window, my note is saved and I’m returned to wherever I was when I hit windows+n.  This makes it possible for me to take down a note literally at a moment’s notice, i don’t even have to cycle through open windows which is great since I generally have a ton of those open at any given time.  My only gripe is that OneNote stores these quick notes in their own notebook and I have to move them to the correct place later.  I’m hopeful there’s a setting somewhere which will allow me to configure this behavior, but if not, I consider it a very small price to pay for an ultra-convenient way to take a quick note.

 

Managing Gabby’s home care.

 

While Gabby still has a long medical journey ahead, she is stable and is able to be home with medication, monitors and other supports in place.  Coordinating which medications she needs to take and when, in addition tracking other aspects of her condition is again something we’re managing to accomplish with OneNote.  First, we created a to-do list of all her medications to use as a sort of template.  We then copied this list renaming each copy to a corresponding date.  In this way, we can keep track, day-to-day, of which medications have been taken and which remain; no back-and-forth between Jenn and me around whether Gabby has taken a specific medication or not.  There are a few drawbacks to this system, most notably that if any of her medications change, we’ll need to delete and re-create all the future pages in her journal section.  There are certainly other to-do apps that could help us more easily manage recurring to-dos like this, but by using OneNote, we’re able to keep all her information centralized and synchronized.  In addition, using OneNote makes it easy for us to track events such as breathing episodes and other real-time observations which we could not properly capture in a to-do app.  As we continue to work toward figuring out the best next step for Gabby, we have a central place to compile research.  Also, as medical bills and insurance claim determinations start arriving by mail (amazing how fast that happens) we have a way to organize that as well.

 

Problems and challenges.

 

I don’t regret my decision to use OneNote to help me manage these past few weeks, not even a little.  That said, I have encountered some challenges and feel they’re worth mentioning.  To be fair, i see that OneNote for iOS actually has an update today, so some of these may no longer exist.

 

On the iOS app, when using a Bluetooth keyboard, editing text doesn’t seem to work as expected.  Specifically, when i arrow around, sometimes I find myself on a different line, sometimes on a different word, commands to move word by word don’t seem to work as I think they should.  My stopgap solution has been to simply not edit on iOS; I hit the asterisk ‘*’ key a few times to mark that there’s a problem, hit enter and just keep on typing..  While editing would be great on iOS, and maybe it’s just me who’s doing something wrong, my primary interest is in capturing the information knowing that I can always clean it up and edit it later on my PC.  When using Braille Screen input, my preferred method of typing on iOS, i sometimes need to double tap the text area even though the keyboard is visible.  I’m not sure why this is the case, but it’s an easy fix to a strange problem.

 

On the PC side, working with the Windows 10 OneNote application is far easier than working with the OneNote Desktop application provided as part of Office.  That said, the Quick Note functionality is only available in the Office version, not the Windows 10 app version.  For the most part this doesn’t cause any problems, it’s just a little confusing as if you want to use Quick Notes, you have to make sure the Office version of OneNote is installed even if, like me, you don’t use it for anything else.

My other frustration with the Quick Notes functionality of the Office app, as mentioned above, is that i can’t seem to change where it wants to actually put my quick notes.  I want them in the cloud, within a specific notebook, and Office wants them on my local machine, in a different notebook.  Fortunately it’s very easy to move notes from one place to another, it’s just one more thing I need to remember to do and if I forget, those notes won’t be synchronized to my phone and to Jenn.

Currently, in the Windows 10 OneNote app, I cannot figure out how to check items off the to-do lists.  I can read the lists just fine, but can’t tell what’s checked and what isn’t.  My solution for this is to simply use iOS for now when checking off Gabby’s medication.

 

Office Lens has got to be one of the coolest apps ever, especially on iOS where it provides fantastic guidance for positioning the camera.  On Windows, Office Lens seems very accessible although I haven’t figured out how to make it work with my flatbed scanner. I don’t know if there’s a way to fix this, or if I need to find another way to import scanned images into the windows 10 OneNote app, such that text within the image is recognized.

 

Summary

 

Throughout my life I’ve done many things to prepare for all sorts of emergencies, starting as far back as fire drills in elementary school, but I’ve never given a great deal of thought to what for now I’ll call, informational preparedness.  The following are a few questions you may wish to consider as, having the answers now when they’re not needed, is much better than not having them later, when they might be.

  • If I were in a situation where I needed to write something down, right now, how would I do it?
  • Am I dependent on one device?  Put another way, if I drop my phone or laptop and it smashes, what does that mean for the information that’s important to me?
  • Do i have the contact numbers for friends, family, doctors, transportation services, friends and any others I might need and can i access them quickly?  Do I have these on more than one device and do I know how to access them wherever they are?
  • Do I have a way to share information with someone else in a way that makes sense to me and them? Who might that someone else be and have we discussed this specifically?
  • How do i handle materials in an inaccessible format to me in an urgent situation? it might be fine for my neighbor to help me read my mail, but they may not be available to me all day, every day.
  • Does my doctor/pharmacy/healthcare provider have a way to send me information in a more accessible format? Many places are using online systems similar to MyChart, but getting that set up when it’s actually needed it is not fun — it’s really not.

I’m sure there are many other questions that should be asked, but the above list should be a good starting point. Certainly let’s keep the conversation going and if there are others, put them in the comments and I can add them to the list.

 

Finally, I want to thank the OneNote team and countless others who have been working to make technology accessible.  Technology is truly an equalizer in ways that, even as a member of the accessibility field, continue to amaze me and I couldn’t be more appreciative.

 

It may be just an app, but sometimes, it’s why my life sucks.

***Update***

On July 26, I received yet another support Email saying in part,

Dear Steve,
Thank you for contacting Weight Watchers.  My name is [Name redacted] and I will be more than happy to assist you with troubleshooting your application.
I do apologize for this inconvenience.  Your email has been escalated to me.
In order for us to be sure we offer you the best support for Weight Watchers Mobile, please answer the following questions for us:
* Are you using a mobile device or a computer?
* What is your device model and Operating System?
* If you are using an iPhone, iPad or iPod, please confirm whether you are using the Weight Watchers Mobile app for iPhone App or accessing our mobile site http://a.weightwatchers.com/ ?
* If you are using a computer, what internet browser are you using.
* If you have not already done so in your initial Email to us, please let us know what error you are receiving.
* If your issue is technical in nature and you have not already done so in your initial Email to us, please describe as best you can what is occurring and what steps you took prior to running into the problem.  Also please provide any error messages you may have received.
As soon as we receive your response we will investigate on your behalf.

OK, clearly, they’re still confused.  That said, this issue is obviously on someone’s radar as there most recent app update has fixed the SmartPoint values reading on foods.  The daily and weekly totals still don’t read correctly, but at least now I am no longer disillusioned by chocolate cake having a 0 point value. 🙂

***

 

While the title of this post may seem a bit dramatic, I assure you it isn’t, at least not to me.  In a nut shell, the situation is this:  I pay for an app or service, use the app or service and then, with one update, it suddenly becomes impossible to use the app or service any longer.  This may not seem like that big a deal to those who are able to see, but for those of us who depend on VoiceOver or other assistive technologies, it’s a situation that is very real.

 

As many of my social media followers know, I’ve been a member of Weight Watchers for quite a few months.  After all, I can definitely stand to lose a few pounds and I’ve seen the program be successful with many who have benefited greatly from it.  I was also very encouraged to learn that Weight Watchers has a page dedicated to accessibility which says in part::

In our ongoing commitment to help as many people as possible to lose weight, including those with disabilities, Weight Watchers is dedicated to improving accessibility for people with visual impairments in the following ways.

The page then goes on to describe how to use the Weight Watchers online service with the JAWS screen reader, with VoiceOver and Safari, how to request information in alternative formats, how to optimize the Tracker for accessibility and much more.  I felt their commitment to accessibility to be genuine and in all fairness, their web site and iOS app worked extremely well, that is until the latest version.

 

For those unfamiliar with Weight Watchers, the program is essentially a points-based system where by individuals are allocated a number of points to be used throughout the day and foods are also given a point value, healthier foods receiving lower values than non-healthy foods.  A person can eat whatever they wish, the goal being to stay within their allocated number of points.  In short, it’s totally fine to have a big slab of chocolate cake, but because that slab of cake has a high point value, a smarter decision might be to opt for different, more healthier foods.  Using their iOS app, it’s possible to look up a food’s point value and to track it against the daily total.  Not only is this an efficient system, but the app can be instrumental in making healthy food choices by allowing the user to look up point values before deciding what to eat.

 

Like many of their customers, I update the Weight Watcher’s app regularly.  I certainly didn’t anticipate any problems when installing the latest version described as:

What’s New in Version 4.9.1
Fixed an issue with the barcode scanner.

We’re always working to improve the app and maximize your experience — thanks for sharing your thoughts so we can make it even better. More exciting improvements to come!

Imagine my surprise when, after installing this harmless-looking update, all the point values suddenly started reading as ‘0’?

 

After getting over my initial euphoria over chocolate cake suddenly having a ‘0’ point value, I realized that the problem was in fact an accessibility one.  For whatever reason, VoiceOver is no longer able to read point values accurately.  What this means is that in search results, when adding foods, when reviewing meals and anywhere else a point value might present itself, it is simply read as ‘0’.  Given the critical part the point values play in the program, this is a real problem.  How can I utilize a system based on points when I can’t read the actual points?

 

So, what to do?  My first step was to utilize live chat functionality which is built directly into the Weight Watchers app.  This chat system is pleasantly accessible and since it’s available around the clock, I thought it would be a quick way to describe the issue and see if it had already been reported.  After explaining the situation to the chat representative, my chat was “transferred”; I never knew a chat could be transferred.  Anyway, I get a new representative to whom I again explain the situation only to have my chat disconnected.  By this point my hands hurt from all the typing in addition to my already-mounting frustration, so I figure the next best thing to do is to contact them via the web site.  I do this, being sure to mention that I’m blind, this is an accessibility issue followed by a descriptive explanation of the problem.  Over a day later, I receive this response:

Dear Steve,
Thank you for contacting Weight Watchers. My name is [name redacted] and I’m sorry about the challenges that you have encountered in accessing your account through the WW Mobile App. Rest assured, that I will help you with your concern.
I appreciate your subscription with our Online Plus  plan.

We want to take this opportunity to thank you for trying our site and for making us a part of your weight loss journey.
Please try the following troubleshooting steps:
1. Please log out from the App and log back in.
2. If that does not work, force close the App if you have an Android device. Then relaunch the App. For iOS, close the App by double-clicking on the home button, swipe up on app snapshot, and click home button. Then relaunch the App.
3. If steps 1 and 2 do not work, delete the App and reinstall. Please note that recently scanned items are stored locally on the device and will be lost when you uninstall. If you would like to keep a recently scanned item, please save it as a favorite.
The Mobile App requires iOS 8.0 or later. It is compatible with iPhone, iPad, and iPod touch. For Android users, it requires Android 4.0.3 and up. While it might also work on an Android tablet, it is not yet fully supported and may not be compatible.
Let us know how things go! If the troubleshooting steps do not help, please reply here with details about what you are experiencing. We’ll investigate further and reach out should we need to gather additional details.

Clearly the rep misunderstands what’s meant here by “accessibility” despite my having mentioned blind, VoiceOver, and referencing their own accessibility page in my request.  No matter, I decide to be a trooper and try all the steps which, as expected, don’t accomplish anything at all.  I’ve sent an even more descriptive reply and as of this writing, have heard absolutely nothing.

 

So why the dramatic post title?  It’d be one thing if this were a situation pertaining to one specific company or app, but this is a situation that occurs again and again.  Right now on my phone, I have an entire folder of apps that fall into this category, apps that I either want to use or that I’ve come to depend on which have become partially or completely useless to me.  Some of these apps are health-related, some are social and more disturbingly, some are productivity apps that help me maintain employment.  The company may change, the app or web site may change, but what it all amounts to is that I spend a lot of time feeling frustrated and navigating the realm of tech support when, like everyone else, I just want to live my life.  It’s especially sad in this case though, given Weight Watcher’s

“ongoing commitment to help as many people as possible to lose weight, including those with disabilities,”.

 

iFidget, an app to help blind people stop rocking, good idea or bad?

My mouth dropped open in disbelief when a friend, Grace, told me about an app designed to help the blind stop rocking back and forth, something that many blind people do. There’s lots of reasons for the rocking that I won’t go into here, but suffice it to say it’s one of those habits that parents, educators and other adults try to curb in children in an effort to help them be more “socially acceptable.” Well move over parents, educators and other adults, because as Apple would say, “there’s an app for that.”

Brought to us by the New Mexico Commission for the Blind:

iFidget is an app designed to help people with a range of habits from rocking back and forth to restless leg syndrome or even just constant fidgeting. It has an incredibly simple design, but it has a very big future.

iFidget is designed to be used while you’re sitting. It can be set to vibrate or play a sound when it detects that you aren’t sitting still. iFidget attempts to tell the difference between somebody who is rocking, fidgeting or moving constantly vs somebody who is just shifting their weight at a table.

The description goes on from there describing how the app can be a “therapeutic tool” that can help people who subconsciously engage in this behavior and wish to stop. So how does it work? Basically, the app runs on an iOS device and when motion is detected, it vibrates to provide the user with a subtle reminder, presumably to be still. The app can also play a sound effect if vibration isn’t an option or isn’t desired. In addition, the app’s sensitivity can be adjusted to ensure that a greater or lesser amount of motion is needed to trigger the alert. But wait, that’s not all. iFidget also gives the user — or someone working with the user — the ability to see a graph showing just how much rockin’ is happenin’.

As a long time hard-core rocker myself, I had mixed feelings when I heard about iFidget, the first one being absolute horror that kids could potentially be forced to use this app in school settings “for their own good.” Would a child see this as a gentle reminder or a means of negative reinforcement? And what about the potential humiliation of needing to share the graph with an educator or therapist of some kind? Second, the app just doesn’t seem very practical to me. I’ve been using it throughout the day and initially found that the app alerted me to any motion including when I’d engage in such socially unacceptable tasks as reaching for my coffee cup. Adjusting the sensitivity helped with this, however, the app would still alert me to major motion such as my standing up to walk into another room. In fact, I got quite the massage walking from my basement office to my upstairs kitchen. The app also doesn’t run in the background and can’t be configured to run when the iOS device starts up. Oh yes and if the device’s screen locks, the app stops working as well. One other discovery I made is that if I put the device in my pants pocket, I could rock with my upper body all I wanted — how long before kids figure that one out?

I posted a link to the app on Twitter and the response was swift and immediate.

https://twitter.com/amy0223/status/682057201762975744

The tweets go on and on and on … the above is just a small sampling … clearly this is an emotionally charged issue. While I’m certainly not opposed to apps that help people self-improve, I remain concerned about the potential long-term effects this could have on blind kids if forced to used this app. Oh and one more thing, while the description may claim that this app “has a very big future,” the app itself hasn’t been updated since November 20, 2014. So, positive or negative, what do you think?

Just held my first Nano SIM and wow is it tiny

I just received an iPhone 5 and of course before powering it up, I had to take it apart, at least a little. One thing that has made me curious about the iPad Minis and the new iPhone 5 is Apple’s use of a new, Nano SIM chip. For those unfamiliar, the SIM chip is what contains all your personal cell carrier data, IE which carriers your phone should work on, your phone number and other settings. One major advantage to using SIM chips is that you, the user, could easily remove the chip from one device and use it in another, especially handy if you often switch devices, or have multiple devices. You might also have more than one SIM chip in theory allowing you to use one device with multiple carriers, great for international travelers. Anyway, the Nano SIM represents the fourth generation of the SIM chip, the original first generation roughly being the size of a credit card. Each generation has gotten progressively smaller than the last while retaining the same core form factor. So, this being the fourth generation, you can naturally understand why I was curious about it’s size .. what’s that? You can’t? huh.

I’m not super good at judging sizes, but I’d guess that the Nano SIM is roughly 12.3 mm by 8.8 mm by 0.67 mm. In the interest of fairness, I should mention that these measurements are available from multiple sources, so I’m probably better at using Google than I am at guessing sizes. Anyway, if you’ve ever held the SIM chip contained in the GSM version of the iPhone 4, imagine something even smaller and thinner. If you were to drop both this and a needle in a haystack, I suspect the needle would be the easier of the two to find.

As one of those who actually does remember the first generation credit card sized SIM, it’s kind of amazing to me to see just how much smaller this generation has become. Another neat thing — I think it’s neat anyway — is that by using a cutter, or a razor blade, you can actually cut a previous generation SIM down to Nano SIM size and assuming you don’t cut the gold contacts or your finger off, it’ll actually work. This could come in incredibly handy if your particular carrier doesn’t offer nano SIM chips or, if you just like playing with razor blades.

What’s that? You want to learn more about SIM chips? as mentioned above, there are lots of great, dare I say interesting resources on the net such as this one. Isn’t technology great?